Express Flooring
Express Flooring, located in Phoenix, AZ, is a top-tier flooring brand that prides itself on exceptional customer service and high-quality installations. With glowing reviews from customers like Barbara M. and Keaira K., it's clear that Express Flooring goes above and beyond to provide a seamless experience for their clients. Their design consultants, like Chris Smock and Neil, are knowledgeable and personable, ensuring that customers feel comfortable and well-informed throughout the selection and installation process.
One standout feature of Express Flooring is their attention to detail and commitment to customer satisfaction. For example, when faced with a less-than-ideal installation job, the company swiftly responded, sent out an inspector, and took the necessary steps to rectify the issue. This level of dedication to ensuring a flawless end result speaks volumes about Express Flooring's commitment to excellence.
If you're in the market for new flooring and want a brand that prioritizes quality, professionalism, and customer care, look no further than Express Flooring. With a range of options to choose from and a team of experts ready to assist you every step of the way, you can trust that your flooring needs will be met with precision and care. Contact Express Flooring today at (480) 485-8502 to experience the difference for yourself.
Express Flooring Menu
Location
Address: Phoenix, AZ 85009
Phone: (480) 485-8502
Last Reviews
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Author: Barbara M.
I just wanted you to know how very pleased we were with our recent installation of carpeting. Your design consultant, Chris Smock, was delightful and he did a fantastic job in bringing in various samples for us to view. There was no pressure and he was very informative at the different types of carpeting that we were looking at. We finally did make a selection and he was able to give us a very fair price on it. Installing was the very next day your carpet installers were excellent . Marco and Rosa were amazing. They were so quiet we hardly knew they were in the house. They did a wonderful job laying the carpet and both were very professional . It's not easy carrying those heavy rolls in and out and my goodness Rosa was as strong as any man. Again I thank you so much for the very painless way of getting new carpeting. We've been putting it off new carpeting for so long and I'm just so glad that we did it. It looks really wonderful.
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Author: Keaira K.
I was blown away by the excellent service I received from Express Flooring! I called and they sent the designer Neil out the next day and he was very helpful, knowledgeable and super personable. I didn't feel like he was trying to upsell anything and that made me comfortable. Neil got me on the books for the install the following day and they got the job done beautifully! They were very careful moving my furniture and putting it all back together. All around, I'm very pleased with Express Flooring. 10/10!
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Author: Chris S.
Express Flooring sales rep bragged about how the seam would not be in the middle of our living room and would not be visible. The seam is right down the middle of the living room and is the first thing you notice when walking in the front door. Installer returned and made it worse. Now the company will not respond to my calls. We cannot in good faith recommend this company to anyone based on our experience. Buyers should consider a company that does a better job at valuing a quality install and has better customer service. We think the photos speak for themselves. Update: April from Express Flooring contacted us about our issue. She was very responsive to our issue sending out an inspector to look at our seam. Once that was done April sent an install crew back to the house. The installers replaced all the carpet in the living and the seam is invisible. Although it took a little effort to get things moving, Express Flooring took care of the situation to our complete satisfaction. We now feel comfortable recommending them. I've included an updated picture of the floor.